Services

InStore Technology Suite of Services

InStore’s services close the gap between plans and execution.

We appreciate meeting with our customers to confidentially discuss things important to you now and where you want to go next. We want to align our goals with yours. Because we support lots of customers and work with a number of vendors, we’ve learned allot about what works and what doesn’t. And over the years, we’ve developed some great partnerships working together to ensure our customers are well taken care of.

Need Service or Support Help?

There’s three ways to reach us . . .

A white touchscreen smart phone with dial screenPhone:   206.709.0125   or Toll free:    800.544.8404

EmailE-mail: dispatch@instoretech.com 
(just email us here, tell us what you need)

Login Registration Membership User Register Join Subscribe ConceptLog In: https://instorecustomer.com
(to place a Support Request via the web – click the icon or link above to sign up or log in to our Customer Support Portal)

Our Services include:

Consulting Services

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InStore Consulting Services have grown out of becoming a student of the supermarkets we serve . . . Thinking about ways to reduce costs and increase margins?

Wondering if home delivery or home shopping is right for you?

Need help with loss prevention?

Need a report or specific data?

A better way to _____fill in the blank____

Projects big or small, we’re here to help; we’ll smooth the way through the process. Here’s how it works:

  • Discovery – let’s explore the opportunity
    • Deliverable: Project scope and estimate
  • Definition and Acceptance
    • Detailed definition, project plan, timeline and estimate
  • Execution and signoff
    • Regular updates
    • Milestone execution
    • Deliverables
    • Signoff
  • Maintenance and Support Option
    • As with so many things – there may be a need for ongoing service and support

Integration Services

Close-up of a hand holding a red gear and positioning it at the right place. Abstract concept of leader or partnership. Composite image between a photography and a 3D background.InStore Integration Services . . . . includes customization . . . .
Are you looking to get data from there to here or the other way around? We can do it. InStore integration services answers our customer’s special requests. Simply said, this is where we write code. Perhaps it’s an accounting interface, alert, special report or data extract; whatever tweaks you need, we’ll take care of you.

Here’s how it works:

  • Discovery Phase
    • Here’s where we learn what needs to be done
    • Deliverable – Project scope and cost estimate
  • Specifications Phase
    • Here’s where we come up with what the solution will look like.
    • Deliverable – Specifications and development costs
  • Development Phase
    • Programming, documentation, quality sssurance
    • The end result is a finished product
  • Delivery and Acceptance
    • Customer lab testing
    • Acceptance and sign-off
  • Maintenance and support
    • Available as needed.

Implementation Services

Close-up view on conceptual keyboard - Implementation (blue key)

InStore Implementation Services . . . . . . . .

  • Staging – Equipment setup, burn-in and staging tailored to your needs
  • Shipping – Ground, air and marine shipping options
  • Installation – Installations scheduled with you to reduce the impact on your store
  • Standby – Go live support

Training Services

business partners discussing documents and ideas at meeting

InStore Training Services . . . . . . . .

  • Webinars – Webinars provided free of charge to InStore Technology customers
  • Remote – Remote training sessions available
  • On-Site – Custom on-site training tailored to your needs

Hardware and Software Maintenance Programs

Computer repair service concept with work tools icons and symbol on a button computer keyboard 3D illustration.
InStore’s Hardware and Software Maintenance Programs have been built over 35 years, around the needs of our customers. InStore is all about supermarkets, it’s all we do. Our success depends on our customer’s success.

In this section we’ll talk about:

  • How to get help
  • Hardware Programs
  • Software Programs

Need Service or Support Help?

There’s three ways to reach us . . .
A white touchscreen smart phone with dial screenPhone: 206.709.0125 or Toll free: 800.544.8404

EmailE-mail: dispatch@instoretech.com
(just email us here, tell us what you need)

Login Registration Membership User Register Join Subscribe ConceptLog In: https://instorecustomer.com
(to place a Support Request via the web – click the icon or link above to sign up or log in to our Customer Support Portal)

Hardware Programs

Login Registration Membership User Register Join Subscribe Concept

InStore Technology employs knowledgeable technicians with years of experience repairing supermarket technology (computers, printers, touchscreens, scanners, scales, self-service check outs and more).

At InStore Technology, our technicians have years of industry experience working with:

  • Point-of-sale (POS) printers such as Epson and Citizen
  • Point-of-sale (POS) cash registers including NCR, IBM, Fujitsu and TEC/Toshiba
  • Point-of-sale (POS) Monitors – a good number of models
  • Computer repair (most models including Acer and HP)
  • Scanners, scale/scanners such as NCR, Datalogic and Spectra Physics
  • Scales – Ishida & CAS

With over 400 supermarket customers, we understand what it takes to keep your supermarket running smoothly. And because we know that not all supermarkets are the same, we offer a variety of service options:

  • Carry-in Maintenance Service: Carry in your equipment for service and repair. We will repairit and call you when your equipment is ready.

 

  • Depot Maintenance Program:Through our Depot Maintenance Program, we provide maintenance, service and repair for your equipment with a minimum of hassle for you. We ship you a replacement (printer, terminal, Scanner etc) and you simply ship us the defective piece of equipment back.

 

  • Full On-site Service Programs:We offer maintenance agreements for on-site hardware maintenance and support. Our service technicians will provide regular equipment maintenance or resolve your POS difficulty on-site, ensuring your store continues to run smoothly and profitably.

 

  • Custom Maintenance Programs: We would be happy to discuss our service offerings and put together a program that works best for you.

Our office is located at: 220 South Findlay in the Georgetown area of Seattle. In order to serve our customers better, the Help Desk is open from 7:00 a.m. to 4:00 p.m. Monday through Friday. Our sales and accounting departments are open 8:00 to 5:00 Monday through Friday. Emergency Service is available 24x7x365.

Contact us at 800.544.8408 or via email: dispatch@instoretech.com

Software Support Programs

View of a Young attractive man working in a call center
InStore Software Support program . . . . . . .

  • Software Support: We offer Software Support agreements for software solutions we sell including point of sale, payments, back office, hosting, labels, loyalty, home shopping and the list goes on
  • Our support and technical staff are knowledgeable, friendly, and capable
  • We maintain and regularly use lab environments for training and support
  • We regularly engage in patterns of cross-training to improve our expertise, and have happier customers.
  • Secure remote login support to get to the heart of the matter fast.
  • Extended and Custom Software Support Agreements:We can customize Software Support agreements to include extended coverage, software release upgrades and much more.

Contact us at 800.544.8408 or via email: dispatch@instoretech.com