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SHIPPING & RETURNS

InStore shipping charges are based on standard UPS rates; which are based on package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done enter the destination zip code and click on calculate. 

InStore ships all orders with UPS from Seattle, WA. When an order is placed it will be shipped the next business day (Monday through Friday). For example when you place an order on Friday, Saturday or Sunday it will be shipped on Monday.   InStore’s standing shipping method is UPS ground.  However, expedited shipping is available when requested at an additional charge.  If you have any questions about expected delivery, please feel free to email our customer service department at service@instoretech.com  before you place your order. You may also call us at (800) 544-8408 and we will do our very best to give you an estimated time of date of delivery.


SHIPPING LOCATIONS:

InStore ships within the continental United States.  Please call (800)544-8408 for shipping to Hawaii or Alaska.

BACKORDERS:

Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock.  Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

RETURNS:

All returns must be pre-approved by (Return Merchandise Authorization RMA). To accomplish this, please provide the order number and a description of the issue.  Not providing the detailed information requested will delay the returns process. Any item returned without applying for an RMA, will be subject up to a 30% restocking fee. Once your request has been received, you will be contacted within 3 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only.