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Technical Support

Service & Support:

At InStore Technology, we have knowledgeable technicians with years of experience repairing POS printers, POS terminals, touch screens (most brands), scanners, scales and computers.  InStore Technology is a certified scale calibration company.  We understand that your equipment is mission critical to your business. Consequently, we offer a variety of service options so that you can tailor the program to your business needs.  For example, InStore offers drop-off service at our 220 S. Findlay location in Seattle, WA, or on-site service in Washington, Oregon, Idaho, Montana, Northern California and Alaska on almost any brand of POS terminal or printer. We also offer depot maintenance programs and fixed fee swap programs for many models of equipment.  So, give us a call to discuss what program works best to keep your business running smoothly.  Our number is: 800-544-8408 or send us an email at dispatch@instoretech.com.

To place a Support request via the Web, click the following link to sign up or log in to our Customer Support Portal:



We have different levels of service for different customer requirements. We offer on-site service that is available 24/7 through our toll-free number. If you have a piece of critical hardware that needs immediate repair, we can make a custom plan that fits your needs. We can arrange to stock merchandise at one of our technician sites so that we are ready to respond with a simple phone call.  The next time you need a computer, printer, or scanner repaired quickly and correctly, call InStore Technology.  We are the Intelligent Choice! 

 At InStore Technology, our technicians have years of industry experience working with:

  • At InStore Technology, we have knowledgeable technicians with years of industry experience to help with your: Point-of-sale (POS) printers such as Epson and Citizen
  • Point-of-sale (POS) Cash Registers including Fujitsu and TEC/Toshiba
  • Point-of-sale (POS)  Monitors (most models please call 800-544-8408 for more information)
  • Computer repair (most models including Acer and HP)
  • Scanners such as Spectra Physics and Datalogic
  • Scales (Most models please call 800-544-8408 for more information)

Our office is located at:  220 South Findlay in the Georgetown area of Seattle.   In order to serve our customers better, the Help Desk is open from 7:00 a.m. to 4:00 p.m. Monday through Friday.  Our sales and accounting departments  are open 8:00 to 5:00 Monday through Friday.  

Or, give us a call and we can plan an on-site visit by one of our knowledgeable technicians.  If your business is located in the Seattle area, you can reach our dispatch at 206-709-0125 or call us on our toll free number at 800-544-8408.   If you reach us during non-business hours, follow the prompts to leave us a message.  We have service technicians available 24 hours a day 7 days a week.