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FREQUENTLY ASKED QUESTIONS

What does InStore Technology do? Where are you located?
InStore Technology is a full-service point of sale reseller of hardware and software applications.  We sell, support, and service a variety of grocery and retail systems in the Pacific Northwest.  We are located at 220 South Findlay Street in Seattle, WA.  Our hours of operations are 8:30 a.m. to 5:00 p.m. Monday through Friday, but our website is always open.  After hours you can leave a message on our answering service, and we will contact you.  If you have any questions, call us at 206-709-0125 or 800-544-8408.
 

What types of products does InStore Technology sell, service, and support?
InStore Technology has all of your POS (point of sale) needs. We carry cash register and POS receipt paper, cash register and POS ribbons, check stand mounts, fraud detection devices, POS cleaning supplies, POS peripherals including cash drawers, printers, POS touch screens, and all other POS related items.

In addition, InStore Technology represents ISS45 for independent grocery store chains. InStore sells Verifone credit card terminals, scanners, back office software, shelf labels, and most any other point-of-sale related product. We can also help you with service needs as well.

May I pick up my order at the store?
Local Seattle area customers wishing to order on line may designate on the order page in the Comments Section that they wish to pickup at our office at 220 South Findlay Street in Seattle, WA rather than having it shipped to you. We will call or e-mail to advise that your order is ready for pickup, or if there is likely to be a delay beyond the normal days to ship quoted for the item(s).

Will I be able to track my order once it has been shipped?
Yes. Once your order has left our warehouse, you will receive an email with directions on how to track where your package is during its shipment. Once your order has been shipped, you can always track your package by clicking the "Track Package" tab located at the top of every page. From there, you will just need to enter your Six Digit Order Number in the UPS Field provided and click "Track". For USPS shipments, you will receive a confirmation number to confirm shipment and delivery of your package.

How are returns handled?
All returns must be pre-approved by (Return Merchandise Authorization RMA). To accomplish this, please provide the order number and a description of the issue.  Not providing the detailed information requested will delay the returns process. Any item returned without applying for an RMA, will be subject up to a 30% restocking fee. Once your request has been received, you will be contacted within 3 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only.

How should I return my merchandise?
You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. A pro-rated charge will be assessed for items that are returned incomplete or with non-resalable parts (ie: missing cables and/or accessories).  The returned item(s) must be packaged properly. All returned items will be inspected for physical damage. Any and all product warranties, guarantees, and RMAs are void and null if returned item(s) is(are) found to be physically damaged. All physically damaged items returned to InStore Technology will be refused and/or returned at customer's own costs. All physical damage and/or missing parts to items when received must be reported within 24 hours after the delivery has been made.

Please write the RMA number given on the outside of the shipping box. Any package without a RMA number written on the outside of the shipping box will be refused. Once we have received and processed the returned item(s), a replacement if applicable and/or requested will be shipped within 3 business days. If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All shipping costs are non-refundable (InStore Technology cannot be held responsible for shipping costs to send back a defective or non-defective item back to InStore). Please allow up to 2 billing cycles for your credit to be posted to your account.

Need a Credit Application? 
Please print your credit application from the link, fill it out, and return it to our Accounting Department. Credit Application